COMMUNIUCATION SKILLS BP105T

UNIT -01

Communication Skills: Introduction, Definition, The Importance of Communication, the communication process – Source, Message, Encoding, Channel, Decoding, Receiver, Feedback, Context.
Barriers to communication: Physiological Barriers, Physical Barriers, Cultural Barriers, Language Barriers, Gender Barriers, Interpersonal Barriers, Psychological Barriers, Emotional barriers.
Perspectives in communication: Introduction, Visual perception, Language, Otherfactors affecting our perspective – Past Experiences, Prejudices, Feelings, Environment.

Elements of communication: Introduction, Face to Face Communication – Tone of Voice, Body Language (Non-verbal communication), Verbal Communication, Physical Communication.
Communication styles: Introduction, The Communication Styles Matrix with example for each Direct communication style, Spirited Communication Style, Systematic Communication Style, Considerate Communication Style.

Basic listening skills: Introduction, Self-Awareness, Active Listening, Becoming an Active Listener, Listening in difficult situations.
Effective written communication: Introduction, When and When Not to Use Written Communication- Complexity of the Topic, Amount of Discussion’ Required, Shades of Meaning, Formal Communication.
Writing effectively: Subject Lines, Put the Main Point First, Know Your Audience, Organization of the Message.

Interview skills: Purpose of an interview, Do’s and Don’ts of an interview.
Giving presentations: Dealing with Fears, planning your Presentation, Structuring Your Presentation, Delivering Your Presentation, Techniques of Delivery.

Group discussion: Introduction, Communication skills in group discussion, Do’s and Don’ts of group discussion.