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COMMUNITY PHARMACY & MANAGEMENT ER20-22T
CHAPTER -01
- Community Pharmacy Practice – Definition, history and development of community pharmacy International and Indian scenarios
CHAPTER -02
Professional responsibilities of community pharmacists
Introduction to the concept of Good Pharmacy Practice and SOPs.
CHAPTER -03
Prescription and prescription handling
- Definition, parts of prescriptions, legality of prescriptions, prescription handling, labelling of dispensed medications (Main label, ancillary label, pictograms), brief instructions on medication usage
- Dispensing process, Good Dispensing Practices, dispensing errors and strategies to minimize them
CHAPTER -04
Communication skills
- Definition, types of communication skills
- Interactions with professionals and patients
- Verbal communication skills (one-to-one, over the telephone)
- Written communication skills
- Body language
- Patient interview techniques
CHAPTER -05
Patient counselling
- Definition and benefits of patient counselling
- Stages of patient counselling – Introduction, counselling content, counselling process, and closing the counselling session
- Barriers to effective counseling – Types and strategies to overcome the barriers
- Patient counselling points for chronic diseases/disorders – Hypertension, Diabetes, Asthma, Tuberculosis, Chronic obstructive pulmonary disease, and AIDS
- Patient Package Inserts – Definition, i mportance and benefits, Scenarios of PPI use in India and other countries
- Patient Information leaflets – Definition and uses
CHAPTER -06
Medication Adherence
Definition, factors influencing non- adherence, strategies to overcome non-adherence
CHAPTER -07
Health Screening Services in Community Pharmacy Introduction, scope, and importance of various health screening services – for routine monitoring of patients, early detection, and referral of undiagnosed cases
CHAPTER -08
Over The Counter (OTC) Medications
- Definition, need and role of Pharmacists in OTC medication dispensing
- OTC medications in India, counseling for OTC products
- Self-medication and role of pharmacists in promoting the safe practices during self-medication
- Responding to symptoms, minor ailments, and advice for self-care in conditions such as – Pain management, Cough, Cold, Diarrhea, Constipation, Vomiting, Fever, Sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)
CHAPTER -09
Community Pharmacy Management
- Legal requirements to set up a community pharmacy
- Site selection requirements
- Pharmacy designs and interiors
- Vendor selection and ordering
- Procurement, inventory control methods, and inventory management
- Financial planning and management
- Accountancy in community pharmacy – Day book, Cash book
- Introduction to pharmacy operation softwares – usefulness and availability
- Customer Relation Management (CRM)
- Audits in Pharmacies
- SOP of Pharmacy Management
- Introduction to Digital Health, mHealth and Online pharmacies